Rip Off Britain

BBC One South

11:05 AM to 11:50 AM

Monday 11 November

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Gloria Hunniford and Julia Somerville hear about the chihuahua owner from Oldham whose pet insurer refused to pay out, and left her footing the vets' bill for a costly mouth problem. Plus, the team investigates the letter-writing company that promised it could get customers refunds for faulty solar panels, but ended up disappearing with their cash, and catches up with the pensioner whose home in Cumbria was flooded with raw sewage