Heathrow: Britain's Busiest Airport

Virgin Media Four HD

4:30 PM to 5:00 PM

Monday 2 December

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Behind the scenes of Heathrow's test and trace policy, following Joel, the manager of the airport's testing centre, as he leads the charge in trying to reduce passenger stress and makes sure that everyone gets the right test for the right country. Things are heating up in immigration, where Passenger Experience Manager Suki has an emergency on his hands, and Security Officer Estefania gets an unexpected makeover