Rip Off Britain

BBC One Northern Ireland HD

10:45 AM to 11:30 AM

Friday 15 November

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Julia Somerville and Gloria Hunniford highlight the story of the budget airline passengers from south Wales who were supposed to be travelling with their family to Barcelona for a birthday treat, but got put on a flight to Lithuania by mistake - and only realised just as they were about to land. Plus, the high street bank which falsely claimed its customer took out a £23,000 loan after his phone was stolen in Benidorm, and demanded he pay it back