Rip Off Britain

BBC One Scotland HD

10:45 AM to 11:30 AM

Tuesday 21 January

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Louise Minchin, Gloria Hunniford and Julia Somerville investigate a telecoms firm making promises about contracts that business owners say it fails to keep. Plus, the homeowners who blame a trusted tradesperson website for putting them in touch with a cowboy builder who left them with a bill for tens of thousands of pounds, how criminals are spoofing email addresses to scam people and the robot vacuum cleaner that fell down the stairs