The Truth About Smart Meters - Panorama

BBC One North West HD

8:00 PM to 8:30 PM

Monday 11 November

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Smart meters are supposed to make paying energy bills easier and cheaper, but is that the whole story? In 2011, the government set out plans to install the devices in every home, but only two-thirds of houses have one, and millions of smart meters are reportedly not working properly. Zoe Conway investigates why many customers are left frustrated and out of pocket